Terms & Conditions

Sales Terms & Conditions

All orders placed are subject to these conditions of sale and the placing of an order shall be considered to be acceptance of these conditions.

1.PRICES
Prices are subject to change without notice and are those ruling at the time you place your order


2.VAT
All prices shown exclude U.K. VAT at the current rate, if you require a VAT receipt please request one at time of order or email a request to sales@fuelguard.co.uk


3.PAYMENT TERMS
All goods must be paid for in full prior to dispatch unless you hold a pre-arranged credit account with us. No credit accounts are available for any overseas purchases therefore they must be paid for in full prior to dispatch. 
Payment methods currently accepted include the following;

Credit Card – Online payments are automatically processed by PayPal. We can also accept Credit Card payments over the telephone

BACS – Account details are provided upon request.

CHAPS – Account details are provided upon request.

Cash Deposit – May be paid at any branch of HSBC Bank Plc. Account details are provided upon request.

Cheque – Payment details and address to send a cheque will be provided upon request.

Cash – To be sent at your own risk or with adequate insurance these details are provided upon request.

DELIVERYTIME
The estimated time of delivery, whilst given in good faith, is not the essence of the contract. Fuel-Guard shall not be liable for consequential loss or damage, in respect of delayed deliveries due to any reason, and howsoever caused.

Upon receipt of payment, goods will usually be dispatched within five working days and by the most economical means available, If you require a priority service, please contact us for a quotation. Items sent by Royal Mail are subject to Royal Mail Terms & Conditions, most importantly, this states that delivery of items sent 1st or 2nd class can take up to 15 working days.

We are not always able to dispatch same-day, this is because we are a small business and our hours of business are casual. If we are on holiday, orders will be dealt with upon our return, a holiday notification will be displayed on our homepage whenever we are away and providing you have registered the correct email address with us, an Auto-Respond email will be sent informing you of the situation

If a product is out of stock or has to be ordered specially, then dependent upon the stock situation with the manufacturer, and the location of the manufacturer (some being overseas), delivery could take up to 6 or 8 weeks.

For this reason, if any part of your order is urgent, we encourage you to contact us to check availability prior to purchasing, we will then check stock, and if necessary contact manufacturers and provide you with an expected delivery date.

If you have concerns about a delivery please email us and we will get back to you as soon as possible


5. RETURNS
Items returned as 'not required' will only be accepted if in new, UNUSED condition, with original, clean packaging and within manufacturers guarantee, all returns may be subject to a 25% restocking charge to cover our administration fees, we will not refund at all for any goods which have been used or soiled in any way. Items sourced to a customer’s specification cannot be returned for credit unless they are suspected to be faulty. All carriage charges must be paid for by the customer but we may reimburse these costs if the goods are faulty and within manufacturer’s warranty. Goods cannot be returned in person unless by prior arrangement. Returned items lost / damaged in transit must be claimed for by the sender


6.CARRIAGE
All prices exclude carriage and packing at the standard rate of £8.50+Vat for delivery to all UK mainland destinations  Scottish Highlands, Scottish Islands, Northern Ireland, IOM, IOW, Scilly Isles, and the Channel Islands will be charged at the rate of £19.50 + Vat per consignment with a weight limit 10 kilos this includes appropriate insurance to the value of the goods. It is recommended that goods are fully inspected upon delivery or signed for as unchecked. Shortages and / or transit damage must be signed for as such on the delivery paperwork, and notified in writing to us within two days of delivery. Claims beyond this period will not be accepted. Collections are not permitted.


7. TITLE
Title of the goods shall pass from Fuel-Guard to the purchaser upon full payment of all monies due. Cheque payments may be required to clear, the duration required for confirmation of clearance is dependent upon the working hours of our bank, HSBC Bank Plc, but will usually be within 5 working days. In the event of a Credit Card charge-back or Cheque refusal for whatever reason, and should payment not be resubmitted within a reasonable period of time, Fuel-Guard reserves the right to re-possess the associated goods, and shall have right of entry to the purchasers premises in order to retrieve the goods.


8. INFORMATION AND SPECIFICATIONS
Information and specifications, including photographs, drawings and diagrams, published by Fuel-Guard are given in good faith but shall form no part of the contract. Fuel-Guard reserves the right to alter specifications in line with manufacturer’s amendments and other information received. Fuel-Guard, at the request of a customer may, but without being under any obligation to do so, furnish technical advice with reference to the use of the goods or material sold hereunder, but on the express understanding that any such advice or assistance is given and accepted at the customers risk and Fuel-Guard shall not be liable for any loss, damage or claims arising there from.


9. WARRANTY
Warranty offered is that of the manufacturer, and shall be limited to repair or replacement of the item as advised by the manufacturer. All products alleged as warranty failures should be returned to us for inspection at our ‘Address’, the cost of carriage & adequate insurance must be paid for by the customer but may be reimbursed if goods are faulty as per paragraph 5 above. Prior to return, customers should contact us to discuss the problem, and if necessary obtain the required returns authorization number, which must accompany the returned goods. No responsibility is accepted for consequential or liquidated damages in the event of product failure



10. COMPLAINTS
The customer shall not be entitled to complain about any matter or to rely upon such complaint in any dispute whether legal proceedings or otherwise unless the customer shall have made such complaint in writing to Fuel-Guard within fourteen days of the matter giving rise to complaint arising.  


11. CREDIT CHECKS
We will make a search with credit reference agency, which will keep a record of that search, and will share that information with other businesses. We may also make enquires about the principle directors with a credit reference agency.  

These Terms and Conditions do not affect your Statutory Rights.

Website Terms & Conditions

This website is operated by Fuel Guard and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Fuel Guard and speak to a member of staff direct.

Fuel Guard cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Fuel Guard, its agents and employees, are not liable for any losses or damages arising from your use of this site.

All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Fuel Guard are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.